Job Title

CLIENT INSIGHT EXECUTIVE – OPTIC

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Job Description

Benefits

  • Our client is offering a salary up to £28,200
  • Hours are 9.00 a.m. to 5.30 p.m. (Monday to Thursday) Friday 4.00 p.m. Finish
  • 25 Days Holiday
  • Company Pension and Medical Insurance Schemes

Job Summary

Our client based in Woking is seeking a Client Insight Executive – Optics to be the link between the company and their customers.  The role brings together market and product knowledge and a high level of service.

Job Description

  • Manage a defined list of clients, supported by your line manager
  • Ensure client service is delivered to the agreed standard, meeting the service level requirements for contact and presentations
  • Assists with the monthly data production via QC Project and Price Check on your product categories
  • Build market and product knowledge on all product categories that you are handling. This includes details on coverage, universe and sample sizes, distribution channels and detailed market information
  • Ensure satisfied clients by providing high level of client servicing, including in-depth presentations and consultancy
  • Maintain Key Account Plans where applicable for your accounts
  • Work cross functionally within the local business to ensure client needs are met and questions answered
  • Identify leads and opportunities within your client base and pass these to the sales team
  • Work with the client delivery team to ensure data quality and deliverables are timely, fit for purpose and meeting client needs
  • Develop expertise in market and product knowledge
  • Support and deliver Company strategy

 Skills and Knowledge Required

  • Passion, energy and drive
  • Enthusiasm to learn and develop
  • Market knowledge and understanding
  • Research knowledge and understanding
  • Computer literate, able to learn and use bespoke systems
  • Client focussed every day
  • Able to build tailored presentations for manufacturers and retailers, using a storyline approach
  • Eye for detail and high-quality standards
  • Able to maintain client relationships
  • Good communication skills

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