Job Title


Share This Job

Job Description


  • Our client is offering a salary up to £24,500
  • Company bonus scheme depending on performance

Job Summary

Our client based in Woking town centre are seeking a Customer Escalations Executive to respond to escalated customer disputes and complaints in a polite and efficient manner and in line with company policies.

Job Description

  • Accept and respond to a wide range of escalated queries from Customers.
  • Investigating complex issues, prioritising and implementing appropriate solutions in line with department guidelines, and escalating issues to the Customer Escalations Manager where appropriate.
  • Work within the SLA’s set out by the business, adhering to risk and compliance procedures at all times.
  • Being a point of clarification for customers on regulatory rules and procedures.
  • Being a point of clarification for Customer Services
  • Provide ongoing feedback and root cause analysis back to the business for continuous improvement
  • Ensure customer complaints are dealt with efficiently and effectively and take responsibility for resolving problems in a timely manner.
  • Liaising with outside agencies in order to effectively manage issues and reporting back recommendations to the wider business.
  • Ensure effective record-keeping for all customer contacts in order to comply with regulatory requirements.
  • Representing the company at business meetings with outside agencies

Skills and Knowledge Required

  • Previous complaint handling experience
  • Attention to detail
  • High level of computer literacy
  • Intermediate user of Microsoft Office, especially MS Excel.
  • Excellent written and oral skills.

Stay in Touch



Keep up to speed with the latest industry views and vacancies



Follow us for news, updates and jobs. Leave us your feedback too

Latest Tweets


Keep up to date with new roles and updates from Clockwork Recruitment

Have a Question?

Clockwork Recruitment is here to help. Email or call us on 01483 331382
Get in touch