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Job Description

Job Summary

Our client based in Woking are seeking a hard-working, Customer Services Support to work in their growing team.

Job Description

  • Accept and respond to a wide range of escalated queries from Customers.
  • Investigating complex issues, prioritising, and implementing appropriate solutions in line with department guidelines, and escalating to line managers.
  • Provide ongoing feedback and root cause analysis back to the business for continuous improvement
  • Ensure customer complaints are dealt with efficiently and effectively and take responsibility for resolving problems in a timely manner.
  • Ensure effective record-keeping for all customer contacts in order to comply with regulatory requirements.
  • Assist in encouraging communication and collaboration across the business, team and stakeholders in order to build strong relationships and develop cross functional working.

Skills and Knowledge Required

  • Previous complaint handling experience ideal
  • High level of computer literacy
  • Intermediate user of Microsoft Office, especially MS Excel.
  • Excellent written and oral skills
  • An understanding of the importance and impact of legislative requirements
  • Proven experience of detailed, exploratory, and methodical working practices
  • Must be highly motivated, well organised and able to produce accurate and detailed information to a very high standard
  • Experience of handling sensitive, confidential customer information


  • Our client is offering a salary up to £24,500
  • Company bonus scheme depending on performance
  • Some weekend work required

Our client is CV-19 compliant

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