Our client based in Guildford are seeking a Customer Service Assistant to come and join their vibrant and friendly team and to offer a support to their customers – both before and after they buy and use their products and services to ensure an enjoyable experience with the company.
- Helping customers navigate their way around the website.
- Understanding customer’s IT setup using screen sharing tools to streamline their experience.
- Ensuring every customer is treated as a VIP.
- Making sure all customer contacts are responded to quickly and efficiently.
- Digesting customer requirements and feeding this into the product team to help
Skills and Knowledge Required
- Strong customer service
- Excellent attention to detail
- Salary between £19,000- £23,000 per annum
- Weekly rotation working shift pattern
- 21 days AL increasing by 1 day per year up to 25 days
- Health care & pension
- Run club
- Childcare voucher scheme
- Cycle to work scheme
- Soft drinks & fresh fruit
- Social events & and great coffee!