Job Description
Job Summary
Our client based in Woking are seeking Customer Service Executives to liaise via email with client to discuss, investigate and resolve their enquiries and meet regulatory guidelines and expectations.
Job Description
- Accept, log, investigate and respond to cases, including escalation within the business where appropriate
- Liaison with outside agencies, to effectively manage issues and report back recommendations to the wider business
- Ensure deadline are adhered to and all information is recorded
Skills and Knowledge Required
- Previous experience of handling and responding to queries or complaints
- Excellent written skills, including composition, language and tone
- Ability to work under pressure, manage and prioritise key tasks, with a focus on delivering them within agreed deadlines
Benefits
- Working Hours are 9am-6pm, 40 hours per week
- Salary up to £27,500
- 33 days holiday
- Life assurance
- Company bonus scheme
