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Job Description


  • Our client is offering a salary up to £18k
  • Hours are 9.00 a.m. to 5.00 p.m.
  • Pension Scheme
  • Employee Assistant Programme
  • NHS Cast Top Up Scheme
  • 27 Days Holiday (+BH)

Job Summary

Our client based in Aldershot are seeking an Administrator/Customer Service Assistant to support their Senior Estate Service Adviser and support and carry out project work for the Head of Services and Head of Operations.

Job Description

  • Establish good relationships with Area Managers, Estate Managers and other estate-based staff to promote the services of the Customer Experience Team and provide support and solutions to day to day issues.
  • Assist and support the Senior Estate Service Adviser with alteration requests and approvals, referring any non-standard situations to your line manager.
  • Assist the Senior Estate Service Adviser with arranging general repairs and maintenance (in the absence of the Estate Manager), liaising with contractors and leaseholders as required.
  • Assist the Senior Estate Service Adviser with the Budget preparation timetable, obtaining appropriate information from across the team.
  • Maintain accurate leaseholder records with updates, including database entry and estate information where appropriate.
  • Undertake research/project work as directed by the Senior Estate Service Adviser, Head of Services and Head of Operations, this may involve, for example streamlining processes

Skills and Knowledge Required

  • Minimum of 5 GCSE’s at Grade A to C (to include English Language & Maths)
  • Experience of working in a customer focused role
  • Excellent communication and interpersonal skills, able to build relationships
  • Attention to detail, ability to cross reference
  • Good organisation skills including time management
  • Able to prioritise workloads to business needs and timelines
  • Good knowledge of Microsoft Word, Excel and Outlook

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