Job Description
Our client, a well-established IT services provider, is seeking a 2nd Line Support Consultant to deliver responsive, high-quality onsite technical support.
This role focuses on escalated issue resolution, endpoint management, and close collaboration with 1st line and wider technical teams. You’ll be a visible, knowledgeable presence onsite, ensuring users receive clear communication and effective solutions.
Key Responsibilities:
• Resolve escalated tickets from 1st Line support
• Troubleshoot Windows OS, Office 365 and connectivity issues
• Deploy and configure devices via Intune or imaging
• Package and deploy approved applications
• Provide Mac support across the estate
• Support video conferencing troubleshooting and escalate to 3rd parties where required
• Maintain accurate documentation and contribute to the knowledge base
What We’re Looking For:
• Strong Windows OS and M365 troubleshooting skills
• Experience with Intune and endpoint management
• Basic network troubleshooting capability
• Clear documentation and root cause analysis skills
• Confident communicator with a proactive, customer-focused mindset
What’s On Offer:
• Salary range is dependant on experience
• 35-hour working week (between 8am–7pm, Mon–Fri)
• Fully onsite at customer premises
• 25 days holiday rising to 30
• Company bonus scheme
• Ongoing training and certification support
This is an excellent opportunity for a strong 2nd Line Engineer who enjoys hands-on troubleshooting, onsite presence, and delivering dependable, high-quality support.
Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork Recruitment is an Equal Opportunities Employer.
