Why Credible Reviews Matter
What the UK Data Says & Why It Matters
• Over 4 in 5 UK consumers read reviews before buying
• Hiring staff is significantly more consequential—so why skip reviews when recruiting?
• UK reviews sway a staggering £23 billion in annual spending
• If online reputation can impact that level of consumer behaviour, imagine its influence on B2B hiring decisions.
• Nearly all UK consumers check negative reviews—95% actively look at them
It’s not just positivity that matters—employers want to know how concerns are managed.
The Silent-Seller Problem
Lack of reviews usually signals deeper issues:
• Too few clients to generate feedback.
• No request process—only unhappy clients leave reviews.
• Fear of transparency—they avoid public scrutiny.
The “Bad-Review” Maze
One or two poor comments aren’t fatal—but repeated trends are:
• Delays in communication
• Unqualified candidate submissions
• Hidden costs
If a complaint recurs thrice, it’s likely a structural problem—not a one-off.
How We Turn Reviews Into Results
• Independent surveys (quarterly, third-party run) – Genuine, verifiable insights—no cherry-picking.
• Trustpilot presence – Open, editable feedback—showing all sides.
• Candidate feedback after every placement – Enhances your employer brand and candidate experience.
Pre-Engagement Checklist: Vet Before You Hire
- Check at least two review sites (many buyers consult Trustpilot and Google).
- Read agency responses—tone and transparency matter.
- Ask about their review process—no process = red flag.
- Request recent case studies with references.
- Insist on continuous performance metrics, not old testimonials.
The Bottom Line
In the UK, reviews influence a significant portion of consumer activity—why should recruitment be any different?
We embrace transparency through independent surveys, public platforms, and ongoing improvements. Every review helps us refine our service—and proves our value to you.
